Warranty Repair

warranty aprovedWe get many questions on how a warranty repair gets processed. This page is here to let you know.

We strive to make warranty repairs as smooth as possible for you. What do we need when you drop the unit off?
1) The unit itself.
2) Bill of Sale that shows the dealer, your name, and date a of purchase.
3) The remote if the unit has one.

What do we not need?
1) The AC cord. We have more than enough
2) The packing materials. We simply don’t have enough room to store everyone’s cartons.

Once the unit is received it will go through the normal backlog, which is a week to ten days almost all year. If after the initial service the unit is repair we will contact you, the customer. If we need parts they will be ordered. Once the part arrives the unit doesn’t wait in line, instead it will be one of the next items serviced by the technician. You then be called letting you know the item is ready for pickup.

Some things to keep in mind: We see a lot of items, all broken. Most dealers expect a 2-3% “lemon.” rate. It is hard to know if your failure is typical, but what we do know is that some of everything breaks.

Guitar Amplifiers: All manufactures of guitar amps have a limited warranty on tubes. Fender, Crate, Ampeg, Marshall, Line 6, Orange, Engator and most other warranty the tubes for 90 days. MESA/Boogie warranties their tubes for six months.

Powered Speakers: JBL Pro and Mackie do not warranty blown speakers. Speakers that have some form of manufacture defect (shifted magnet, rubbing) are covered by the warranty.

Keyboards: Many Korg keyboards only come with a one year warranty unless the unit is registered with Korg, in which case the warranty is extended to 2-3 years, depending.

Extended Warranty: The extended warranty sold at Guitar Centers (Asurion) is a great investment if you plan on using the units hard. Did your unit fall off the back of a truck? They’ll cover it. They also cover tubes past the previously mentioned 90 days.